TIGER COMMANDOS MARTIAL ARTS ACADEMY

1. Introduction

Tiger Commandos Martial Arts Academy (ABN: 95 942 384 422) ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By submitting your information through our website or booking forms, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that is reasonably necessary for the conduct of our business. The types of information we collect include:

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2.1 Information You Provide Directly

• Full name

• Age

• Phone number

• Email address

• Medical conditions, injuries, or physical limitations (disclosed voluntarily for safety purposes)

• Signed waiver agreements including electronic signature and date

• Programme interest and preferred training times

• Any additional information provided through our contact or enquiry forms

2.2 Information Collected Automatically

When you visit our website, basic technical information may be collected automatically by our website platform (Wix) including IP address, browser type, and pages visited. This information is used for website analytics and security purposes only.

3. How We Collect Your Information

We collect personal information through the following means:

• Online booking and free trial request forms hosted by Jotform (jotform.com)

• Contact and enquiry forms hosted by Jotform

• Direct communication via phone, email, or WhatsApp

• Signed waivers completed prior to participation in any training session

Please note: Our online forms are processed and stored by Jotform Inc., a third-party service provider. Jotform stores data on servers located in the United States of America (Moncks Corner, South Carolina). By submitting a form on our website, you acknowledge that your data may be stored outside of Australia. Jotform operates in compliance with applicable privacy and data protection laws.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and manage your booking or free trial request

• To contact you regarding your booking, class schedules, and relevant updates

• To ensure your safety during training by being aware of any medical conditions or injuries you have disclosed

• To maintain legally required records of signed waivers and participant consent

• To respond to enquiries and provide information about our programmes

• To improve our services and website

We will not use your personal information for any purpose other than those listed above without your prior consent.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following limited circumstances:

• To Jotform Inc. for the purpose of form processing and data storage, as described in Section 3

• To Wix Payments (powered by Stripe) for the purpose of processing payments for products and services purchased through our website. Payment data is handled in accordance with Wix's Privacy Policy and Stripe's Privacy Policy.

• To emergency services in the event of a medical emergency during training

• Where required or authorised by Australian law, including in response to a valid legal request

• With your explicit consent

We do not disclose personal information to overseas recipients other than Jotform Inc. as described above.

6. Data Storage and Retention

We retain personal information for as long as it is necessary for the purpose for which it was collected, or as required by llaw:

• General enquiry and contact form data: retained for up to 2 years from the date of submission

• Booking and trial request data: retained for up to 2 years from the date of your last interaction with us

• Signed waivers: retained for a minimum of 7 years from the date of signing. This is to protect both participants and Tiger Commandos Martial Arts Academy in the event of any injury-related claim. For participants who were minors at the time of signing, waivers are retained for 7 years from the date the participant turns 18.

When personal information is no longer required, it is securely deleted.

7. Security of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Use of Jotform's secure encrypted form submission platform

• Access to personal data is limited to the business owner only

• Physical records, where applicable, are stored securely

While we take all reasonable precautions, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

8. Access to and Correction of Your Information

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you

• Request correction of any personal information that is inaccurate, incomplete, or out of date

• Request deletion of your personal information, subject to our legal retention obligations (such as signed waivers)

To make any of the above requests, please contact us using the details in Section 11. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

9. Cookies and Website Tracking

Our website is hosted on the Wix platform, which may use cookies and similar technologies to operate and improve the website. Cookies are small text files stored on your device that help the website function correctly.

Wix's use of cookies is governed by Wix's own Privacy Policy, available here. You may disable cookies through your browser settings, however this may affect the functionality of the website.

We do not currently use third-party advertising cookies, Facebook Pixel, or Google Analytics tracking on our website.

10. Children's Policy

Our services are available to children from age 5 with parental or guardian consent. Where a participant is under the age of 18, we require a parent or legal guardian to complete and sign the participation waiver on their behalf.

We do not knowingly collect personal information from children under 18 without verified parental consent. If you believe we have collected information from a minor without appropriate consent, please contact us immediately using the details in Section 11.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

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Email: tigercommandos26@gmail.com

Phone: 0478 099 616 (WhatsApp / SMS / Call)

Website: www.tigercommandos.com.au

12. Complaints

If you believe we have breached the Australian Privacy Principles or your privacy rights, please contact us in the first instance using the details in Section 11. We will investigate your complaint and respond within 30 days.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this document and post the revised policy on our website.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.